Terms & Conditions

1. Introduction

These Terms and Conditions apply to the use of this website and to the services provided by Relating To You, owned and operated by Catherine Taylor.

By accessing this website or engaging in services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or services.

2. About the Services

Relating To You provides:

Counselling services (face-to-face and online)
Supervision and professional support
Training and wellbeing services
Digital content and resources

Counselling is a collaborative process and outcomes cannot be guaranteed. Services are not a substitute for emergency or crisis support.

3. Website Use

This website is provided for general information purposes only.

You agree not to:

Use the website in any way that is unlawful or harmful
Attempt to gain unauthorised access to the website or its systems
Copy, reproduce, or distribute website content without permission

I reserve the right to withdraw or amend website content at any time without notice.

4. Accuracy of Information

Every effort is made to ensure that information on this website is accurate and up to date. However, I cannot guarantee that all content is free from errors or omissions.

Content on this website does not constitute medical, legal, or professional advice outside of a formal therapeutic agreement.

5. Booking and Engagement

Sessions must be booked in advance and are subject to availability.

By booking a session, you agree to:

Provide accurate and honest information
Engage respectfully and appropriately
Abide by agreed boundaries and policies

I reserve the right to decline or discontinue services where it is professionally or ethically appropriate to do so.

6. Payments

Online counselling sessions must be paid 48 hours in advance
Face-to-face sessions are payable at the end of each session unless otherwise agreed
Fees will be clearly communicated at the time of booking

Failure to make payment may result in sessions being cancelled or services suspended.

7. Cancellations and Missed Appointments

A minimum of 48 hours’ notice is required to cancel or reschedule a session
Sessions missed without sufficient notice will be charged at the full rate unless otherwise agreed
Cancellations due to exceptional circumstances will be considered on a case-by-case basis

8. Online Sessions

Online counselling is typically delivered via Zoom.

While reasonable steps are taken to ensure privacy and security, no online platform can be guaranteed to be completely secure. By engaging in online sessions, you acknowledge and accept these limitations.

If technical issues occur, reasonable efforts will be made to continue the session by alternative means (such as telephone) where appropriate.

9. Confidentiality and Safeguarding

Confidentiality is a core part of counselling and is explained in detail within the Privacy Policy and Informed Consent.

Confidentiality may be broken where required by law or where there is a serious concern regarding safety.

10. Accessibility

Accessibility information is provided in a separate Accessibility Statement. Clients are encouraged to review this before booking and to discuss any access needs in advance.

11. Intellectual Property

All content on this website including text, graphics, logos, and digital materials, is the intellectual property of Relating To You unless otherwise stated; as is all content I create and sell on Etsy.

Content may not be copied, reproduced, or distributed without prior written permission.

12. Links to Third-Party Websites

This website may include links to third-party websites for additional information.

I am not responsible for the content, privacy policies, or practices of external websites.

13. Limitation of Liability

To the fullest extent permitted by law:

I am not liable for any loss or damage arising from use of this website
I am not responsible for decisions made based on website content alone
Relating To You does not accept liability for indirect or consequential loss

Nothing in these Terms limits liability for death or personal injury caused by negligence where prohibited by law.

14. Termination of Services

Either party may terminate services at any time.

I may terminate or pause services where:

Fees remain unpaid
Boundaries or agreements are breached
Continuing therapy is not clinically or ethically appropriate

Where possible, alternative support or referrals will be offered.

15. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

These Terms and Conditions may be updated from time to time.

The most current version will always be available on this website. Continued use of the website or services indicates acceptance of any updates.

17. Contact

If you have any questions about these Terms and Conditions, please contact:

Catherine Taylor
Relating To You
Email: catheetaylor@protonmail.com
Phone: 07305 357566