Terms & Conditions

1. Introduction

​

These Terms and Conditions apply to the use of this website and to all services and products provided by Relating To You, owned and operated by Catherine Taylor.

By accessing this website, booking services, purchasing products, or participating in groups, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or services.

​

2. About the Services

​

Relating To You provides a range of wellbeing services, which may include:

• One-to-one counselling (face-to-face and online)

• Supervision and professional support

• Meditation groups

• Workplace wellbeing services

• Training, workshops, and wellbeing consultations

• Digital content and physical wellbeing products (including handmade journals)

 

Services are supportive in nature. Outcomes cannot be guaranteed, and services do not replace medical care, psychiatric treatment, or emergency/crisis support.

​

3. Website Use

​

This website is provided for general information purposes only.

You agree not to:

• Use the website unlawfully or in a way that may cause harm

• Attempt to gain unauthorised access to the website or its systems

• Copy, reproduce, or distribute website content without permission

 

I reserve the right to amend or remove website content at any time without notice.

​

4. Accuracy of Information

​

Every effort is made to ensure information on this website is accurate and up to date. However, no guarantee is given that content is free from errors or omissions.

Website content does not constitute medical, legal, or therapeutic advice outside of a formal agreement.

​

5. Booking and Engagement

​

All services must be booked in advance and are subject to availability.

By booking or engaging in services, you agree to:

• Provide accurate and honest information

• Engage respectfully and appropriately

• Adhere to agreed boundaries and policies

 

I reserve the right to decline, pause, or terminate services where it is professionally, ethically, or legally appropriate.

​

6. Payments

​

• Online counselling sessions must be paid 48 hours in advance

• Face-to-face counselling sessions are payable at the end of each session unless otherwise agreed

• Fees for meditation groups, workplace wellbeing services, training, and products will be clearly stated at the point of booking or purchase

 

Failure to make payment may result in cancellation or suspension of services.

​

7. Cancellations and Missed Appointments

​

• A minimum of 48 hours’ notice is required to cancel or reschedule individual counselling sessions

• Sessions missed without sufficient notice are charged at the full rate unless otherwise agreed

• Missed group sessions (including meditation groups) are not refundable or transferable

 

8. Online Services

​

Online services, including counselling and meditation groups, are typically delivered via Zoom.

While reasonable steps are taken to ensure privacy and security, no online platform can be guaranteed to be completely secure. By engaging in online services, you acknowledge and accept these limitations.

If technical issues occur, reasonable efforts will be made to continue the session by alternative means where appropriate.

​

9. Online Meditation Groups

​

Online Meditation groups are offered to support wellbeing and self-care. These sessions are not a substitute for counselling, psychotherapy, medical treatment, or crisis support.

By participating, you acknowledge that:

• Participation is voluntary and at your own discretion

• You are responsible for your own physical, emotional, and mental wellbeing

• Meditation may bring up thoughts, emotions, or sensations, and you may pause or stop at any time

 

Group access details are provided to registered participants only and must not be shared.

Participants are expected to behave respectfully and maintain the confidentiality of others. I reserve the right to remove a participant or discontinue access where behaviour is disruptive, unsafe, or inappropriate. No refunds will be issued in such circumstances.

​

10. Workplace Wellbeing Services

​

Relating To You provides workplace wellbeing services, which may include counselling, group sessions, training, workshops, consultations, or bespoke wellbeing support for organisations.

Workplace wellbeing services are subject to:

• Availability

• A written agreement, proposal, or contract outlining scope, fees, delivery, and cancellation terms

 

Once services have been delivered, they are non-refundable.

​

Employer Responsibilities

​

Organisations engaging workplace wellbeing services are responsible for:

• Providing suitable access to staff

• Ensuring an appropriate environment for service delivery

• Communicating clearly with employees about the nature and limits of the service

 

Relating To You is not responsible for organisational decisions, outcomes, or employee performance.

​

Confidentiality in the Workplace

​

• Individual confidentiality will be maintained in line with ethical and legal obligations

• No personal or identifying information will be shared with employers without explicit consent, except where required by law or safeguarding concerns arise

• Any feedback or reporting provided to organisations will be anonymised unless otherwise agreed in writing

 

11. Confidentiality and Safeguarding

​

Confidentiality is a core part of all services and is explained in detail within the Privacy Policy.

Confidentiality may be broken where required by law or where there is a serious concern regarding the safety of an individual or others.

​

12. Accessibility

​

Accessibility information is provided in a separate Accessibility Statement. Clients and participants are encouraged to review this before booking and to discuss any access needs in advance.

​

13. Intellectual Property

​

All content on this website, including text, graphics, logos, digital resources, and materials, is the intellectual property of Relating To You unless otherwise stated.

Content may not be copied, reproduced, or distributed without prior written permission.

​

14. Physical Products

​

Relating To You offers physical wellbeing products, including handmade journals.

Product descriptions are provided in good faith. As items are handmade, minor variations may occur and do not constitute faults.

Refunds and returns are managed in line with the Refund Policy and your statutory rights.

​

15. Limitation of Liability

​

To the fullest extent permitted by law:

• Relating To You is not liable for loss or damage arising from use of this website

• Decisions made based on website content alone are the responsibility of the user

• No liability is accepted for indirect or consequential loss

 

Nothing in these Terms limits liability for death or personal injury caused by negligence where prohibited by law.

​

16. Termination of Services

​

Either party may terminate services at any time.

Services may be terminated where:

• Fees remain unpaid

• Boundaries or agreements are breached

• Continuing services are not clinically, ethically, or practically appropriate

 

Where appropriate, alternative support or referrals may be offered.

​

17. Governing Law

​

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

​

18. Changes to These Terms

​

These Terms and Conditions may be updated from time to time. The most current version will always be available on this website.

These Terms apply to all services and products provided by Relating To You unless otherwise stated in writing.

​

19. Contact

​

If you have any questions about these Terms and Conditions, please contact:

Catherine Taylor
Relating To You
Email: catheetaylor@protonmail.com
Phone: 07305 357566