Refund Policy

1. Overview

This Refund Policy outlines how refunds are handled for services provided by Relating To You, owned and operated by Catherine Taylor.

Relating To You operates an appointment-based service, and session times are reserved specifically for each client. For this reason, refunds are limited and subject to the terms below.

2. Counselling Sessions Face to Face Sessions

Counselling sessions are non-refundable once delivered
If a session is cancelled or rescheduled with at least 48 hours’ notice, no charge will be made, or any payment already made may be transferred to a future session
Sessions cancelled with less than 48 hours’ notice, or missed without notice, are charged at the full rate and are not eligible for a refund

3. Online Counselling Sessions

Online sessions must be paid 48 hours in advance
If sufficient notice is given, payments can be transferred to a rescheduled session
No refunds are issued for missed online sessions unless exceptional circumstances apply (see Section 8)

4. Weekday Meditation Groups

Payments for weekday meditation groups are non-refundable.
If you are unable to attend a session, refunds are not offered.

5. Workplace Wellbeing Services

Workplace wellbeing services may include counselling, training, workshops, consultations, or bespoke wellbeing support for organisations.

Fees for workplace wellbeing services are agreed in advance and confirmed in writing
Once a service has been delivered, no refunds will be issued
Cancellations made with sufficient notice (as agreed in the contract or proposal) may be rescheduled where possible
Late cancellations or failure to provide access to staff or facilities as agreed may result in the full fee being payable

For ongoing or contracted workplace services, refund terms will follow the specific agreement in place with the organisation.

6. Therapist-Initiated Cancellations

If I need to cancel a session:

You will be offered a rescheduled session at no additional cost, or
A full refund for that session if rescheduling is not possible

7. Packages, Blocks, or Pre-Paid Sessions

Where sessions are purchased in blocks or packages:

Refunds are not issued for partially used packages
Unused sessions may be transferred to future dates within an agreed timeframe
Packages are non-transferable to other individuals

8. Exceptional Circumstances

Refunds may be considered at my discretion in exceptional circumstances, such as:

Serious illness
Bereavement
Unexpected emergencies

Each situation will be considered with care and fairness.

9. Handmade Journals and Physical Products

Relating To You also offers handmade journals and physical wellbeing products.

Handmade journals are non-refundable once dispatched, unless faulty or damaged on arrival
If an item arrives damaged or faulty, please contact me within 14 days of receipt with details and, where possible, photographs
Where a fault is confirmed, a replacement or refund will be offered in line with consumer rights
As journals are handmade, minor variations in appearance are part of the nature of the product and do not constitute a fault

This does not affect your statutory rights under UK consumer law.

10. Digital Products and Online Content

For any digital content or downloadable materials:

Refunds are not available once access has been granted or content has been downloaded
This does not affect your statutory rights under consumer law

11. How Refunds Are Processed

Approved refunds will be made using the original payment method
Refunds will be processed within a reasonable timeframe

12. Statutory Rights

This Refund Policy does not affect your statutory rights under UK consumer law.

13. Contact

If you have questions about this Refund Policy or wish to discuss a cancellation or refund, please contact:

Catherine Taylor
Relating To You
Email: catheetaylor@protonmail.com
Phone: 07305 357566