Refund Policy

1. Overview

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This Refund Policy outlines how refunds are handled for services provided by Relating To You, owned and operated by Catherine Taylor.

Relating To You operates an appointment-based service, and session times are reserved specifically for each client. For this reason, refunds are limited and subject to the terms below.

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2. Counselling Sessions Face to Face Sessions

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• Counselling sessions are non-refundable once delivered

• If a session is cancelled or rescheduled with at least 48 hours’ notice, no charge will be made, or any payment already made may be transferred to a future session

• Sessions cancelled with less than 48 hours’ notice, or missed without notice, are charged at the full rate and are not eligible for a refund

 

3. Online Sessions

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• Online sessions must be paid 48 hours in advance

• If sufficient notice is given, payments can be transferred to a rescheduled session

• No refunds are issued for missed online sessions unless exceptional circumstances apply (see Section 6)

 

4. Therapist-Initiated Cancellations

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If I need to cancel a session:

• You will be offered a rescheduled session at no additional cost, or

• A full refund for that session if rescheduling is not possible

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5. Packages, Blocks, or Pre-Paid Sessions 

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Where sessions are purchased in blocks or packages:

• Refunds are not issued for partially used packages

• Unused sessions may be transferred to future dates within an agreed timeframe

• Packages are non-transferable to other individuals

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6. Exceptional Circumstances

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Refunds may be considered at my discretion in exceptional circumstances, such as:

• Serious illness

• Bereavement

• Unexpected emergencies

Each situation will be considered with care and fairness.

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7. Digital Products and Online Content

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For any digital content or downloadable materials:

• Refunds are not available once access has been granted or content has been downloaded

• This does not affect your statutory rights under consumer law

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8. How Refunds Are Processed

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• Approved refunds will be made using the original payment method

• Refunds will be processed within a reasonable timeframe

 

9. Statutory Rights

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This Refund Policy does not affect your statutory rights under UK consumer law.

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10. Contact

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If you have questions about this Refund Policy or wish to discuss a cancellation or refund, please contact:

Catherine Taylor
Relating To You
Email: catheetaylor@protonmail.com
Phone: 07305 357566